Shipping policy

At Consort, we work to get your order to you as quickly and smoothly as possible.

Delivery Time

Orders are typically delivered within 5–7 business days from the date your order is dispatched.

Please note that 5–7 business days is an estimated delivery timeframe, not a guaranteed delivery date. Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, peak seasons, or other circumstances outside our control.

Order Processing

Orders are processed and prepared for dispatch after they are placed. Processing times may vary during periods of high order volume, promotions, or holidays.

Once your order has been dispatched, you may receive tracking information where available.

Delays

While we do our best to ensure your order arrives within the estimated timeframe, Consort cannot be held responsible for delays caused by courier services, weather, public holidays, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team and we'll be happy to assist.

Delivery Information

Please make sure your shipping address and contact information are accurate when placing your order. Consort is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

We appreciate your patience and understanding while we work to get your Consort order safely to you.